Legal information

General Terms and Conditions of Tourstar Hurghada

Tourstar Hurghada acts exclusively as an intermediary between end customers and the local partner companies (the tour operators). The services offered by Tourstar Hurghada include the organization and arrangement of tours, activities and transfers, which are carried out by independent local tour operators.

By booking via tourstar-hurghada.com you agree to these terms and conditions and confirm that you have read and understood them.

1. contractual relationship

The contract for the booked tour or activity is concluded exclusively between you and the respective organizer. Tourstar Hurghada only acts as an intermediary and assumes no liability for the performance of the services provided by the organizers. The respective terms and conditions of the organizers apply in addition and are available on site.

2. booking process

• Booking on behalf of other persons:
  If you make a booking on behalf of other participants, you guarantee that you are authorized to do so. You accept responsibility for ensuring that the information you provide is accurate and complete. Tourstar Hurghada is not liable for any errors or omissions resulting from incomplete or incorrect information.
• Booking age:
  You must be at least 18 years old to make a booking.

3. implementation and responsibility of the organizers

The implementation of the booked tours and activities is the sole responsibility of the organizers. This includes:

• Safety, quality and performance,
• Compliance with all local laws and regulations,
• Provision of equipment and personnel.

Tourstar Hurghada is not liable for delays, changes or cancellations caused by the organizers or force majeure circumstances (e.g. weather conditions, political instability, natural disasters).

4. medical requirements and disclaimer

• Health requirements:
  There may be health requirements for certain tours or activities. It is your responsibility to check your suitability for participation and to clarify any necessary medical information directly with the organizer.
• Travel insurance:
  We strongly recommend that you take out travel insurance that also covers medical emergencies.

5 Cancellation and refund conditions

5.1 Cancellation by the customer:

• Up to 48 hours before the start of the tour:
  Full refund of the booking price.
• Less than 48 hours before the start of the tour:
  50% of the booking price will be retained, 50% will be refunded.
• On the day of the tour or in case of no-show:
  There will be no refund.

5.2 Cancellation by the organizer:

If the organizer cancels a tour (e.g. due to weather conditions or unforeseeable events), you will be informed immediately. In this case, you have the following options:

1. Free rebooking: Choose an alternative tour or a new date.
2. Refund: You will receive a full refund of the booking price.

Please note that refunds will only be processed by the respective tour operator. Tourstar Hurghada will be happy to assist you with the communication.

6 Prices and payments

• Prices:
  All prices on tourstar-hurghada.com are quoted on behalf of the tour operator and may be subject to fluctuations.
• Payments:
  Tourstar Hurghada forwards your payments directly to the organizer.

7. limitation of liability

Tourstar Hurghada is not liable for:

• Damage, loss or injury occurring during the tour,
• Changes or cancellations due to acts or omissions of the organizers.

The liability of Tourstar Hurghada is limited to the careful arrangement of tours and activities.

8. contact and complaints

For questions or complaints during the tour, please contact the organizer directly. Tourstar Hurghada will assist you with arrangements and communication but does not guarantee any solutions or claims.

By booking a tour via tourstar-hurghada.com you agree to these terms and conditions.