Legal information
Tourstar Hurghada acts exclusively as an intermediary between end customers and the local partner companies (the tour operators). The services offered by Tourstar Hurghada include the organization and arrangement of tours, activities and transfers, which are carried out by independent local tour operators.
By booking via tourstar-hurghada.com you agree to these terms and conditions and confirm that you have read and understood them.
1. contractual relationship
The contract for the booked tour or activity is concluded exclusively between you and the respective organizer. Tourstar Hurghada only acts as an intermediary and assumes no liability for the performance of the services provided by the organizers. The respective terms and conditions of the organizers apply in addition and are available on site.
2. booking process
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Booking on behalf of other persons
If you make a booking on behalf of other participants, you guarantee that you are authorized to do so. You accept responsibility for ensuring that the information you provide is accurate and complete. Tourstar Hurghada is not liable for any errors or omissions resulting from incomplete or incorrect information.
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Minimum age for bookings:
Bookings can only be made by persons with full legal capacity who have reached the age of 18. Persons under the age of 18 are not permitted to make bookings independently.
Bookings for minors (e.g. children or young people) must be made by a parent or legal guardian or their expressly authorized representative. In certain cases, a written declaration of consent from the legal guardian may be required.
We reserve the right to cancel the booking or refuse the use of the service if we suspect an unauthorized booking or incorrect age information.
Separate prices apply for children according to the respective offers advertised. Children's prices apply up to the age of 10, i.e. up to one day before their 11th birthday.
The age of the children must be stated at the time of booking and can be proven by an official identification document before the service is used. If incorrect age information is provided, we reserve the right to charge the regular adult price.
Unless otherwise stated, children from the age of 11 are deemed to be full-paying guests.
3. implementation and responsibility of the organizers
The implementation of the booked tours and activities is the sole responsibility of the organizers. This includes:
- Safety, quality and performance,
- Compliance with all local laws and regulations,
- Provision of equipment and personnel.
Tourstar Hurghada is not liable for delays, changes or cancellations caused by the organizers or force majeure circumstances (e.g. weather conditions, political instability, natural disasters).
4. medical requirements and disclaimer
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Health requirements:
There may be health requirements for certain tours or activities. It is your responsibility to check your suitability for participation and to clarify any necessary medical information directly with the organizer.
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Travel insurance:
We strongly recommend that you take out travel insurance that also covers medical emergencies.
5 Cancellation and refund conditions
5.1 Cancellation by the customer:
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Up to 48 hours before the start of the tour:
Full refund of the booking price.
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Less than 48 hours before the start of the tour:
50% of the booking price will be retained, 50% will be refunded.
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On the day of the tour or in case of no-show:
There will be no refund.
5.2 Cancellation by the organizer:
If the organizer cancels a tour (e.g. due to weather conditions or unforeseeable events), you will be informed immediately. In this case, you have the following options:
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Free rebooking: Choose an alternative tour or a new date.
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Refund: You will receive a full refund of the booking price.
Please note that refunds will only be processed by the respective tour operator. Tourstar Hurghada will be happy to assist you with the communication.
6 Prices and payments
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Prices:
All prices on tourstar-hurghada.com are quoted on behalf of the tour operator and may be subject to fluctuations.
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Payments:
Tourstar Hurghada forwards your payments directly to the organizer.
6.1 Payments via PayPal
6.1.1 Payment processing via PayPal:
Tourstar Hurghada offers as an additional payment method the processing via the payment service provider PayPal (PayPal Europe S.à r.l. et Cie, S.C.A., Luxembourg). If you select this payment option, payment will be made directly via your personal PayPal account in accordance with PayPal's terms and conditions.
6.1.2 Forwarding to the tour operator:
The amounts collected via PayPal will be forwarded to the respective tour operator after the booking has been made. In this case, Tourstar Hurghada acts solely as a technical payment processor and does not assume any fiduciary function.
6.1.3 Refunds for PayPal payments:
In the event of cancellation or refund, the refund will be processed via PayPal if this is technically possible. The responsibility for the refund lies with the respective organizer in accordance with the cancellation and refund conditions set out in point 5.
6.1.4 Fees and exchange rate:
Any fees or exchange rate losses charged by PayPal are outside the responsibility of Tourstar Hurghada and will not be refunded.
6.2 Payment by bank transfer
6.2.1 If the payment method "bank transfer" is selected, the customer will receive a confirmation email with the required bank details after completing the booking.
The invoice amount must be transferred to the specified account within [e.g. 3] working days.
6.2.2 The booking is only deemed to be confirmed as binding when the full amount has been received in our account. A corresponding booking confirmation will be sent to the customer by e-mail after receipt of payment.
6.3 Credit card payment via Stripe
Credit card payments are processed via the payment service provider Stripe (Stripe Payments Europe, Ltd., Ireland).
Stripe enables secure and encrypted payment processing.
By selecting this payment method, the customer consents to the transmission of the data required for payment processing to Stripe.
Further information on data processing by Stripe can be found in their privacy policy at https://stripe.com/de/privacy.
7. limitation of liability
Tourstar Hurghada is not liable for:
- Damage, loss or injury occurring during the tour,
- Changes or cancellations due to acts or omissions of the organizers.
The liability of Tourstar Hurghada is limited to the careful arrangement of tours and activities.
8. contact and complaints
For questions or complaints during the tour, please contact the organizer directly. Tourstar Hurghada will assist you with arrangements and communication but does not guarantee any solutions or claims.
By booking a tour via tourstar-hurghada.com you agree to these terms and conditions.
